At PourriShop, we want you to be fully satisfied with our plant‑based fresheners for home, car, and pets. If you are unhappy with your purchase, we offer a straightforward refund process.

Eligibility

• Requests must be submitted within a reasonable time after delivery.
• Items must be unused, unopened, and in their original condition.
• For defective or damaged products, please contact us with photos for verification.

How to Request a Refund

To start a refund, contact our customer service team at [email protected] with your order number and details about your request.

Processing

Once we receive and review your return or claim, approved refunds will be processed to your original payment method. Please allow several business days for the refund to appear in your account.

Exceptions

For hygiene and safety reasons, we cannot accept returns on opened fresheners unless the item is defective or damaged upon arrival.

We reserve the right to update this policy at any time without prior notice.